Dealer advocacy

Shimano

Shimano created a huge additional online reach by using Apostle, also on a hyperlocal level!

#dealeradvocacy

Quote

"With the Apostle platform, we can prepare ready-to-use social media messages for retailers that they can approve from the shop floor on their smartphone. Social media has become an important part of the resource mix to take Shimano Service Centers to the highest level."

- Erik-Jan Brunninkreef, Manager retail services & concepts at Shimano

About Shimano

Established in 1921, Shimano today globally operates three key businesses, with sales offices and factories all over the world. Their main business is the development, production and distribution of bicycle components, fishing tackle and rowing equipment.


They will continue supplying “captivating products” to help promote the bicycle and sports fishing cultures.

Challenge

There was a need among retailers to get help with social media. In addition, these retailers are the eyes and ears of Shimano. They are the ones that speak to consumers in their stores, on the shop floor and in the workplace. On one hand, this offers retailers an opportunity to use the knowledge of a large organization regionally in the form of online support. Yet it also opens doors for Shimano to communicate with their consumers, especially on a regional level! But how would you do that?

Approach

Apostle came up with the idea of distributing ready-to-use social media posts on the Facebook pages of retailers. At the time, there were about 60 retailers that are licensed as Shimano Service Centers, but they could not help and reach out to all of them at the same time. Because of Apostle’s Brand Advocacy platform, this is now possible. “With this tool we can prepare ready-to-use social media messages for retailers that they can approve on the shop floor on their smartphone today. We decided to roll this out to a small group of retailers, and then expand. We are now active with Apostle in more than 8 countries,” says Erik-Jan Brunninkreef, retail services & concepts manager at Shimano.

Results

  • Large regional reach

  • Saving costs on advertisements

  • 1 dashboard for all countries

  • Increased bonding with your dealers

Contact with our Sales team!

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